You can cancel Visitors’ Profile up to 24 hours before the end of the active subscription period without paying any cancellation fee. Please note that the subscription renews automatically.
If you cancel your subscription, you’ll be able to continue using Visitors’ Profile until the subscription period ends (product functionality remains unchanged).
It’s also possible to resume a canceled subscription so long as you do so within the same subscription period.
To manage your Visitors’ Profile subscription when you’re logged in to your Business Studio account:
- Click on your name at the top right of the home page
- Choose Settings from the drop-down menu
- Select the Subscriptions tab
- Click on Visitors’ Profile below the name of your property