When you run into this issue during the registration process on trivago Business Studio, the possible reasons for it are:
- The previous hotel owner (or an employee) already assigned your property to their Business Studio account.
- A hotelier, with a similar hotel name as yours, may have accidentally assigned your property to their Business Studio account.
How can we help you move forward?
Our Customer Support team will be happy to give you a hand.
To reach out to them directly, click on the Help button and then fill in the short form (select “Registration and adding a hotel” from the drop-down menu under Topic).
The team will get in touch with you by email once they’ve received your message.